If Something’s Not Right
Reach Out
Email us at hello@simpleprints.com with a short description and a photo of the issue. For shipping damage, please include the packaging as well.
We’ll Take a Look
Every request is read by a member of our team. No hoops to jump through.
We’ll Sort It Out
Once we understand what happened, we’ll work with you on the best next step for your order.
What’s Covered
Some examples of what’s covered:
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Print quality issues: faded colors, ink marks, misprints, or manufacturing defects like a book coming apart.
2.
Shipping problems: bent, cracked, damaged, or lost in transit.
3.
Order errors: wrong item or another processing mistake on our end.
4.
Anything else that leaves you unhappy with your order — just tell us.
Something else going on? If in doubt, reach out. We’ll let you know how we can help.
MADE WITH CARE, BACKED BY US
Why You Can Trust Us
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Our items are handmade in the USA using premium, durable materials.
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Every order is crafted by a team that cares about the details.
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If something arrives damaged or defective, our Support team will find a solution with you.
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Have a question? You’ll hear back from an actual human, not a bot, in about one business day.